SFCC Integration Guide

Complete guide to onboard SureBright Product Protection within Salesforce Commerce Cloud (SFCC) SFRA store. This guide covers both scenarios: when SureBright gets Business Manager access and when only API access is provided.

The SureBright Product Protection integration with Salesforce Commerce Cloud (SFCC) follows a structured, phase-based approach designed to ensure successful deployment and configuration. This guide provides comprehensive instructions for merchants to integrate warranty and protection plans directly within their SFCC storefront.

Integration Timeline: The complete setup typically takes 2-3 business days, depending on your SFCC environment complexity and chosen integration approach.

Integration Overview

SureBright Product Protection seamlessly integrates with Salesforce Commerce Cloud (SFCC) to enable merchants to offer comprehensive product protection plans directly within their e-commerce storefront. This integration leverages SFCC’s robust API framework and cartridge system to provide a native shopping experience for warranty products.

Choose Your Integration Path

Based on your team’s technical capabilities and security requirements, select the most appropriate integration approach:

Full Business Manager Access

Recommended for most merchants

SureBright handles the complete SFCC configuration including cartridge deployment, job setup, and custom object creation.

Best for: Merchants with limited technical resources

API-Only Access

For technical teams

Your development team handles SFCC configuration while SureBright provides integration files and technical guidance.

Best for: Merchants with dedicated SFCC development teams

Prerequisites

Before beginning the integration, ensure you have access to:

1. Account Manager Permissions

   Ability to create users and API clients in Account Manager

2. SFCC Business Manager Access

   Administrative access to your SFCC Business Manager instance

3. Product Catalog Data

   Your complete product catalog with SKUs, pricing, and categories

4. Site Configuration Details

   Your site’s inventory list ID and pricebook assignments

Quick Start Checklist

1. Configure User Access

   Use the Configuration Guide to set up API clients and user accounts.

2. Complete Business Manager Setup

   Follow the Business Manager Setup Guide to upload cartridges and import metadata.

3. Set Up Data Sync Jobs

   Configure automated jobs using the Jobs Guide for product and order synchronization.

4. Test Integration

   Run comprehensive tests using the Testing Guide to validate all functionality.

5. Go Live

   Deploy to production and refer to the FAQs for common questions and answers.

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What’s Next

Great job! Now that you have uploaded the necessary files from the cartridge, you will begin configuring the various settings for your SureBright offerings. First, you will tackle the SureBright products you just uploaded, and then work with the various different Custom Preferences available within the integration.

Next Steps:

1. Configure your User and API Settings
2. Complete the Business Manager Setup
3. Set up Data Synchronization Jobs
4. Run Integration Tests

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Support and Resources

Getting Technical Support

If you encounter any issues during the integration process, we provide comprehensive support through multiple channels:

Immediate Support

Contact Your SureBright Representative

For urgent issues or immediate assistance during integration setup.

Response time: Within 2 hours during business hours

Technical Support

Email Support Team

[e-mail]

For detailed technical issues and documentation requests

Additional Resources

Salesforce Commerce Cloud Resources:

• SFCC Developer Center
• SFCC API Documentation
• SFCC Business Manager Guide

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What’s Next: Proceed to the Configuration Guide to set up user access and API credentials.